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FAQ's

Q: What is the condition of this item?
A: The condition of the item is always mention with the product information. Kindly review the listing to inquire the condition. We provide New, Refurbished and seller Refurbished products for our customers.

Q: Is it secure to share my banking details on this web store? 
A: Yes off course, your information is secure with us. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.

Q: What do I do if I need to? 

-change the shipping. 
A: If you would like to change the shipping method kindly give us a call on 214-799-0309 to assist you and change your shipping method according to you need.

-change in product.  
A: If you require to change the product you purchased kindly email us at support@globaleparts.com and our customer care representative will assist you for same.

Q: Will I be updated about new products?
A: We use your email address or phone number to inform you about your shipping. Once you are done shopping with us you can get our updates about new products via subscribing to our newsletter which inform our previous customers about our new products and schemes. 

Q: How do I pay for my purchase?
A: Globaleparts accepts PayPal and all major credit cards including, Visa, MasterCard, American Express, and Discover.

Q: Can I pay without a PayPal account?
A: Yes. If you don’t have a PayPal account, you are welcome to pay using your Credit-Card.

Q: Where do you ship from?
A: GlobaleParts ships all orders from Irving, Texas.

Q: What do I do if my tracking shows no update?
A: The tracking information will be provided once the shipping carrier has picked up your package and scanned it in to their system. Once the shipping carrier has scanned the package, the tracking status will show an origin scan or something similar. Your package should then be delivered within the shipping timeframe you selected. If there is no tracking information available, you may check back later in the evening or the following business day. If it has been more than 3 business days please contact us via email at support@globaleparts.com and we will get back to you within 24 hours. Please do not forget to write your order ID.

Q: When can I expect my item delivered?
A: We always provide tracking for all of our orders that are being shipped. The shipments within US are assured to be delivered under 3-5 business days. And for all international orders it may take 12-15 business days’ delivery completion.

Q: What is your 'cut-off' time for shipments?
A: We try our best to ship out same day for payment cleared before 12:00PM (Central Time), otherwise we do shipments next working day. It usually takes 3 to 5 business days. For our customers we also have an Express shipping faculty where the shipment will be received with in 48hours.

Q: Is Shipping Free within the United States?
A: Yes, GlobaleParts bears the shipping cost and provide its valued customer free shipping within the continental United State excluding Texas customer.

Q: How can I get overnight shipping?
A: Overnight shipping could be easier than ever before by contacting us and complying with our shipment procedures.

Q: Do I need to pay Tax?
A: We are required to collect 8.25% sales tax for items shipped to Texas addresses.

Q: Do you offer international shipping?
A: Yes, Globaleparts entertain its valued customers from other regions as well. For further details kindly view our terms and condition.

Q: Do I need to pay additional custom/duty charges?
A: Customers from United States don’t need to pay any additional cost excluding International customers which are liable for duties, taxes, and customs clearance.

Q: Do I get warranty on my product?
A: Globaleparts facilitates its customers with nearly 30 days of warranty on its products.

Q: What if the item I purchase comes out to be defected/not working/DOA?
A: All shipped products are already test prior shipping it to customer even if the product checks non-working, you will be provided an RMA. RMA number is only valid for 10 days after that it will be voided. Afterwards, we will be unable to process the RMA. Please contact us and we will get back to you for the resolution shortly.

Q: If I find a product damaged, do I pay its return shipping?
A: As mentioned above, all of our products are tested prior shipping. And if any product found damage, buyer is intended to obtain the return shipping.

Q: What do I do if I no longer need the item?
A: We accept returns, but in this case the customer is charged 20% restocking fee for returning a non-defected item.



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